Refund policy

 

Return and Refund Policy

Last Updated: October 8, 2026

At ENMIN PTY LTD (ewhuvc-pn.myshopify.com), we believe that a well-organized home brings peace of mind. Whether you are stocking up on high-durability trash bags, organizing your pantry with our premium storage boxes, or streamlining your entryway with utility hooks, we want you to be completely delighted with every item you receive. If something isn't quite right, our Return and Refund Policy is designed to ensure a smooth, transparent, and fair resolution.

1. 30-Day Standard Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return. To be eligible for a full refund, items must be in their original, unused condition, free from damage or signs of wear, and complete with all original packaging, tags, and accessories.

  • Storage Boxes & Organizers: Must be clean, uncracked, and returned with all dividers, lids, or mounting components intact.

  • Hooks & Mounting Accessories: Must include all adhesive strips, screws, and mounting hardware unopened and unused.

  • Trash Bags & Consumables: Due to hygiene and practical standards, boxes or rolls of trash bags must remain unopened in their original protective wrap. Opened packages of trash bags cannot be returned unless defective.

2. Return Process

Initiating a return is simple and straightforward:

  1. Submit a Request: Send an email to [email protected] with your original order number, the product(s) you wish to return, and the reason for your request. Photographs are helpful if an item arrived damaged or defective.

  2. Receive Authorization: Our customer support representative (Ben Allison) will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) along with specific shipping instructions.

  3. Pack & Ship: Securely package your items to prevent damage during transit. Send your return package to our designated returns facility:

    ENMIN PTY LTD — Returns Department

    Attn: Ben Allison

    Address: 236 Serpells Rd, Templestowe VIC 3106, Australia

Note: Please do not ship items back without prior authorization, as unauthorized returns cannot be tracked or processed efficiently.

3. Shipping Costs for Returns

  • Buyer Preference Returns: If you are returning an item due to change of mind, incorrect ordering, or size preference, you will be responsible for covering the return shipping costs. Shipping fees paid on original orders under $10 USD are non-refundable.

  • Defective, Damaged, or Incorrect Items: If you received an item that is defective, damaged during transit, or incorrect, ENMIN PTY LTD will cover all return shipping costs or issue a complimentary replacement upon verification.

4. Inspections and Refund Issuance

Once your returned package arrives at our Templestowe facility, our quality control team will inspect the items within 3–5 business days.

  • Approved Refunds: Upon approval, your refund will be processed back to your original payment method. Depending on your financial institution or credit card provider, processing may take 5–10 business days to reflect on your account statement.

  • Exchanges: If you prefer an exchange (e.g., swapping a set of adhesive hooks for a different size storage box), let us know during your initial email request, and we will process the exchange once the original item is returned.